Vulkka Privacy Policy

At Vulkka Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit vulkka.com or use our services. By registering an account, you agree to the practices described below. Vulkka Online Casino is operated by Borse Limited, registration number 240825, House of Francis, Room 303, Ile Du Port, Mahe, Seychelles, under Anjouan Gambling License No. ALSI-062403002-FI6, issued by the Autonomous Island of Anjouan, Union of the Comoros, and supervised by the Gaming Board of Anjouan.

Information We Collect

We collect several categories of information to provide you with a safe and personalized experience. When you create a Vulkka casino account, we gather your name, date of birth, email address, phone number, residential address, and payment details. We also collect information automatically through cookies and similar technologies, including your IP address, device type, browser, and browsing behavior on our platform.

• We gather registration data such as your full name, date of birth, and contact details
• We collect financial information, including deposit and withdrawal history, to process transactions through methods like WebPay, Open Banking, PIX, and cryptocurrency
• We track your gaming activity, including games played, wagers placed, and loyalty points earned, to improve our services
• We record communications you have with our customer support team via live chat or email
• We may collect identity verification documents during our KYC process

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating Vulkka Online Casino. Our primary goal is to provide you with a secure, compliant, and enjoyable gaming environment while meeting our regulatory obligations under our Anjouan Gambling License.

• We use your data to verify your identity and age, ensuring compliance with anti-money laundering regulations
• We process your financial details to handle deposits and withdrawals, including enforcing our EUR 25,000 per-transaction and EUR 50,000 monthly withdrawal limits
• We analyze your gaming behavior to detect fraud, prevent bonus abuse, and support responsible gambling initiatives
• We send you promotional offers, including our welcome bonus of 325% across your first three deposits, reload bonuses, and loyalty rewards, where you have consented to receive marketing communications
• We use your contact information to notify you about account activity, including inactive account fees that may apply after 13 consecutive months without activity

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These tools help us remember your preferences, keep you logged in securely, and understand how visitors interact with our games and promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. We also detect and block VPN and proxy connections at the network edge to comply with our licensing requirements and restricted country policies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Vulkka Online Casino effectively. Our game providers, including Pragmatic Play, Evolution, Play'n'GO, and over 150 other studios, may receive limited data necessary to deliver gameplay. We also share information with payment processors handling transactions through Mercado Pago, SPEI, Khipu, and other supported methods, as well as regulatory authorities when legally required.

• We share data with payment service providers to process your deposits and withdrawals securely
• We disclose information to regulatory bodies, including the Gaming Board of Anjouan, when required by law
• We may share data with fraud prevention and identity verification services during our KYC procedures
• We work with marketing partners to deliver relevant promotions, subject to your consent preferences

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal and regulatory obligations. Transaction records, KYC documentation, and communication logs are typically retained for the period required under applicable gambling regulations. Once retention is no longer necessary, we securely delete or anonymize your data.

Your Rights

We want you to feel confident about how your information is handled. Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honoring these requests wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may withdraw consent for marketing communications at any time
• You can contact our support team at [email protected] to exercise any of these rights

Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorized access, loss, or misuse. Our systems use encryption protocols to safeguard sensitive data, including payment details processed through Visa, Mastercard, bank transfers, and cryptocurrency channels. While we take extensive precautions, no method of data transmission is completely secure, and we encourage you to protect your own account credentials.

Restricted Jurisdictions

Vulkka Online Casino does not accept players from Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, United States, or any country listed on the FATF blacklist. If you attempt to register from a restricted location, we reserve the right to decline service or close your account in accordance with our terms.

Age Restrictions

Our services are intended solely for individuals of legal gambling age in their jurisdiction. We do not knowingly collect information from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to applicable regulations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Vulkka Online Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, our customer support team is available 24/7 via live chat or email at [email protected]. We are here to address any privacy concerns you may have while you enjoy our slots, live casino, table games, and sportsbook offerings.