Vulkka Terms and Conditions

Welcome to Vulkka. These Terms and Conditions ("Terms") govern your use of vulkka.com and all services we provide, including our games, bonuses, and loyalty program. By creating an account, you confirm that you have read, understood, and agreed to these Terms in full. Vulkka Casino is owned and operated by Borse Limited, registration number 240825, House of Francis, Room 303, Ile Du Port, Mahe, Seychelles, under Anjouan Gambling License No. ALSI-062403002-FI6, issued by the Autonomous Island of Anjouan, Union of the Comoros, and supervised by the Gaming Board of Anjouan.

Eligibility and Account Registration

We only accept registrations from individuals who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. When you register at Vulkka, we require you to provide accurate personal information, which you must keep up to date. We reserve the right to request identity verification (KYC) at any time, and pending withdrawals will not be processed until this process is complete.

We do not accept players from Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, or any country listed on the FATF blacklist. If we determine that you are accessing Vulkka from a restricted territory, we may suspend or close your account and void any associated winnings.

VPN and Proxy Use

We do not permit the use of VPNs, proxies, or any tool designed to mask your true location. Our systems automatically block such connections at the network edge, and you will be asked to disable them before attempting to reload the site. Accounts found to have used location-masking tools to bypass our restrictions may be suspended pending investigation.

Account Login and Security

You are responsible for maintaining the confidentiality of your Vulkka login credentials. Any activity carried out through your Vulkka casino login is deemed to have been authorized by you. If you suspect unauthorized access to your account, you must notify our support team immediately. We strongly encourage you to use a unique password and to avoid sharing account access with anyone else, including family members.

Deposits and Withdrawals

We accept a range of payment methods, including cards via WebPay, bank transfers such as Open Banking, Wise, Revolut, Interac, Sofort, Mach, SPEI and Khipu, payment systems like Mercado Pago, CODI and PIX, and cryptocurrencies including USDT, BTC, ETH, LTC and BCH. The minimum deposit is EUR 20, applicable at every stage of our welcome package, though some local payment methods may display a EUR 0 minimum at the cashier. All deposits are processed free of charge.

The minimum withdrawal amount is EUR 40 per transaction. Withdrawal limits are set at EUR 25,000 per transaction and EUR 50,000 per month, with a maximum of two withdrawal requests per week and four per month. Any withdrawal from EUR 15,000 requires administrative approval, and wins exceeding EUR 100,000 are paid in monthly instalments of up to EUR 50,000. We may retain 4.5% of the withdrawn amount to cover payment processing costs. All deposited funds must be wagered at least three times before you can request a withdrawal.

We process withdrawal requests within seven days of KYC completion and account approval. Where verification documents are requested, the processing period begins once we have confirmed them. We only accept withdrawal requests submitted through our website; requests made via live chat or email will not be processed. Once approved, cashouts are typically completed within 60 minutes to 24 business hours on working days, while bank transfers may take 3 to 5 banking days.

Please note that an inactive account fee applies if your Vulkka account shows no activity for 13 consecutive months.

Welcome Bonus and Promotions

New players at Vulkka are eligible for a welcome package of 325% spread across the first three deposits, up to EUR 2,000 in total. The first deposit bonus is 150% up to EUR 1,000 with 35x wagering, the second is 100% up to EUR 500 with 40x wagering, and the third is 75% up to EUR 500 with 35x wagering. Each deposit requires a minimum of EUR 20 and bonuses must be used within 7 days. The maximum bet while a bonus is active is EUR 10 per spin or EUR 0.50 per bet line, and only one bonus may be active on your account at any given time.

Wagering contributions vary by game type: slots, video slots and scratch cards contribute 100%, while live casino, video poker and table games contribute 0%. Any player searching for a Vulkka promo code should be aware that codes are issued only through official channels, such as our newsletter or the NOVA100 code tied to the weekend reload bonus of 50% up to EUR 500.

From time to time, we may run a Vulkka casino no deposit bonus or offer registration free spins. Winnings from any Vulkka casino no deposit code are capped at EUR 50 and must be withdrawn only if a qualifying deposit is made within 24 hours of activation. Registration free spin winnings are capped at EUR 50, 225 PLN, 100 NZD, or 75 AUD, subject to 35x wagering requirements. We reserve the right to amend, suspend, or cancel any Vulkka casino no deposit offer at our discretion.

Additional promotions include our Daily Wheel of Fortune, Tuesday reload bonus, weekly cashback of up to 20%, daily cashback based on the previous day's slot losses, birthday bonuses, holiday gifts, and tournaments. Daily cashback percentages and caps are determined by your loyalty level and expire within 24 hours.

Loyalty and VIP Program

We award one loyalty point for every EUR 10 wagered with real money on slots. Table games, video poker, roulette, blackjack, baccarat, craps and live casino do not earn points, and bets above EUR 50 are excluded from point accumulation. Our VIP program consists of eight levels — Unranked, Bronze, Silver, Gold, Platinum, Emerald, Ruby, and Diamond — offering daily cashback starting at 10% with 10x wagering at Bronze, rising to 20% with just 1x wagering at Diamond. Players reaching Gold level and above are assigned a personal account manager.

Games and Fairness

Vulkka offers over 15,000 games from 155 studios, including Pragmatic Play, Playtech, NetEnt, Microgaming, and many others, alongside live dealer tables powered by Evolution, Ezugi, and Pragmatic Play Live. We use certified random number generators across our slots and table games to ensure fair outcomes. For progressive jackpots, wins above EUR 20,000 are validated before payout, with this process completed within 30 days. Please note that bonus rounds and free spins do not qualify for jackpot bonuses.

Account Suspension and Termination

We reserve the right to suspend or close your Vulkka account if we suspect fraud, bonus abuse, multiple account creation, collusion, or any breach of these Terms. In such cases, we may withhold winnings and deposited funds pending investigation. You may also close your account at any time by contacting our support team.

Responsible Gambling

We are committed to promoting responsible gaming. You can set deposit limits, loss limits, and self-exclusion periods through your account settings. If you feel your gambling is becoming a problem, we encourage you to use our tools or reach out to our support team for guidance.

Contact and Support

Our customer support team is available 24/7 via live chat and email at [email protected]. We do not currently offer telephone support. If you experience any issues accessing your Vulkka casino login, our mobile Vulkka app, or have questions about an active bonus, our team is ready to assist you at any hour.

Changes to These Terms

We may update these Terms periodically to reflect regulatory changes or improvements to our services. Continued use of Vulkka after any changes are published constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed.